Terms of service

Draft, pending review. This page is not final and may change before launch.

The service

Closely sets up and runs a WhatsApp assistant for your agency. It replies to buyer and tenant enquiries, asks a few simple questions, saves each enquiry to Google Sheets, books viewings and sends reminders (Gold and Platinum), and passes serious enquiries to your agents. Plan features are listed on the pricing page.

Prices and fees

• All prices are in AED and exclude VAT if applicable.
• Each plan has a one-time setup fee and a monthly fee.
• WhatsApp/Meta messaging charges are billed at cost, on top of your plan.
• 3, 6 and 12-month packages are draft offers and are confirmed before you pay.

Pilot

The 14-day pilot costs AED 500. It covers one number with English replies on your real enquiries. If you continue, we credit the AED 500 to your setup fee.

60-second reply target

We aim to send every first reply within 60 seconds, 24/7, on connected channels. This is a service target, not a past result. [placeholder: any service credit terms]

Cancellation

Monthly plans can be cancelled anytime. [placeholder: notice period and how prepaid packages are handled]

Your number and data

You own your WhatsApp number and all enquiry data.

Other terms

[placeholder: liability, governing law, acceptable use, to be added after legal review]

Fair use

[placeholder for Harsha to confirm: one-line fair-use definition for "unlimited" enquiries and agents on Platinum, e.g. based on the 1,000 enquiries a month limit]

Questions: info@closely.ae